The European Union requires online retailers to charge VAT on digital goods sold to buyers located within the EU. Our online shop, Bandcamp, automatically determines your location and, when appropriate, adds the proper amount of tax to the transaction. Bandcamp then remits the tax to the EU.
You can download your purchases from three places: on the download page you’re directed to after finishing the checkout process, from the links we email to you at the time of sale, and from fan account collection pages.
The default download format is MP3. You can also download in FLAC, ALAC (Apple Lossless), AAC, Ogg Vorbis, WAV and AIFF formats.
When you download an album, it arrives on your computer in a compressed format called zip. Before you can add it to your library and listen to it, you’ll need to decompress, or “unzip” it. If you’re on a Mac, double-click the file. If you’re on a PC, right-click the file and choose Extract All.
Make sure the email isn’t sitting in your spam folder. Next, look for the original receipt for your pre-order – the link in that email can be used to get the full album. If you’re still out of luck, please contact Bandcamp Support
We accept payment by PayPal. Signing up for a PayPal account allows you to pay using your bank account, credit card, or PayPal balance. If you don’t have a PayPal account, you can still complete your purchase with PayPal using “Guest Checkout”. After clicking “Checkout” on Bandcamp, look for the “don’t have a PayPal account?” option on PayPal’s details page, then enter your credit card information.
Credit card payments made through Bandcamp are encrypted using Transport Layer Security (TLS), and credit card information is held in a PCI compliant environment.
To change your location, click the currency name in the Buy Now dialog or shopping cart, then select your country from the drop-down list. We’ll remember your setting for future purchases, too.
We normally despatch by 48-hour delivery but please allow time for order processing and packing. It is unlikely but from order to delivery could take up to 7 days.
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